Responsible Gambling

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Keeping the Games Fun

We offer Aussie adults entertaining games with the chance of a life-changing win. We’re committed to responsible gambling and have developed programs in line with relevant state and territory legislation to make sure the games stay fun and safe.

These programs:

  • Educate staff, retailers and venues
  • Support customers in venue and in-store
  • Outline the design and marketing of our games and programs

…and each is within the Responsible Gambling Codes of Conduct for each state or territory in which we operate.

What We Can Put in Place

We deploy a range of harm minimisation controls, like self-exclusion, deposit and spend limits, and proof-of-age and identity verification and activity monitoring.

To avoid minors participating in and receiving prizes from online lotteries and Keno channels, withdrawals from player accounts are restricted to those who meet the right identification requirements, like greenID verification of age and identity.

There is a dedicated Responsible Play Committee that monitors and reports compliance to The Lottery Corporation Board and management. This ensures we fulfil our gambling oversight responsibilities.

We’re committed to the Lotteries Responsible Play Program and Keno Responsible Play Program, plus customer care initiatives.

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